Refund Policy

Last updated: 22 June 2026

This policy applies to all products purchased through www.cocoamigo.com.au and should be read alongside your rights under the Australian Consumer Law (ACL).

 

1. Your Consumer Law Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

 

2. Perishable, Made-to-Order Products
Our spice blends are freshly prepared upon receiving your order and are perishable food items. For food safety and hygiene reasons, we are unable to accept returns or offer refunds for change of mind. Please choose carefully and contact us with any questions before ordering.

 

3. Faulty, Damaged, Incorrect or Missing Orders
We will provide a replacement or refund if your order arrives damaged or spoiled, is incorrect (you received the wrong item), is faulty or not of acceptable quality, or does not arrive.

 

4. How to Make a Claim
To request a replacement or refund under section 3, please contact us at enquiries@cocoamigo.com.au within 48 hours of receiving your order, including your order number, a description of the problem, and photographs of the product and packaging (for damaged or incorrect items).

 

5. Resolution
Once we have reviewed your claim, we will let you know whether you are entitled to a replacement or refund. Approved refunds are processed to your original payment method via Square and may take 5–10 business days to appear.

 

6. Returns
For food safety reasons we generally do not require you to return a perishable product, but we may ask for photographic evidence. If a return is required, we will provide instructions.

 

Contact: enquiries@cocoamigo.com.au